Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Some Standard Delivery shipments cannot be tracked.

SHIPPINGStandard DeliveryExpress Delivery*
Germany5 working days (DHL)3 working day (DHL Express)
Europe (EU)3-5 working days (UPS Standard)3 working days (DHL Express)
Europe (Non-EU)11-14 working days
(standard delivery)
3-4 working days (UPS Standard)
Japan2-3 working days
(Yamato Standard Home Delivery)
Shipping to remote locations may take longer
Taiwan, Singapore, South Korea4-5 working days
(FedEx Economy)
Australia, New Zealand, Pacific Islands6-8 working days
(FedEx Economy)
3 working days (DHL Express)
Rest of Asia, India7-9 working days
(FedEx Economy)
3 working days (DHL Express)
USA2-3 working days
(UPS Ground / USPS)
3 working days (UPS 3-Day)
2 working days (UPS 2-Day)
Canada6-8 working days
(UPS Canada Standard)
Central and South America4-15 working days
Middle East, North Africa6-12 working days
(standard delivery)
4-6 working days (DHL WPX)
AfricaUp to 4 weeks
(standard delivery)
4-6 working days (DHL WPX)
RussiaNot Supported, We Stand with Ukraine.

To create an account in ZHCSolar, you can follow these steps:

Go to zhcsolar.com/my-account/
Click the Create an account text link on the next screen

you can change your shipping address at checkout or in your account settings. If you have already placed an order, you may need to contact us or cancel the order and repurchase with the correct address.

Go to Store> Orders and click on the order you want to track.
Check the Order Status column to see the current status of your order. You can also view the order details by clicking on View Order.
If the order has been shipped, you may see a tracking number and a tracking link provided by the seller or the shipping company. You can click on the link to track your shipment on their website.
If you don’t see a tracking number or a link, you can contact us to ask for more information about your shipment.

No, We Does Not keep credit card information when processing payments. When you enter your credit card information on our site, that information is passed directly to the payment gateway. The payment gateway then processes the payment and returns the information to us.

No, the tax already included in the total fees you pay.

We can send products all over the world, as long as Delivery Service are available in your area.

This depends on the order and number of items, and we try to send the items in the smallest package possible.

If you need to swap an item

Returns and Exchanges

You can contact us at support@zhcsolar.com or the through customer service to report the issue and request a refund or exchange. 

You can contact us at support@zhcsolar.com or the through customer service to report the issue and request a refund or exchange. 

You can contact us at support@zhcsolar.com or the through customer service to report the issue and request a refund or exchange. 

You can contact us at support@zhcsolar.com or the through customer service to report the issue and request a refund or exchange. 

you can change your shipping address at checkout or in your account settings. If you have already placed an order, you may need to contact us or cancel the order and repurchase with the correct address.

You can contact us at support@zhcsolar.com or the through customer service to ask for the cancellation.

Yes, You can contact us at support@zhcsolar.com or the through customer service to ask for the pre-order.