Common queries answered
Frequently asked Questions
The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Some Standard Delivery shipments cannot be tracked.
| SHIPPING | Standard Delivery | Express Delivery* |
| Germany | 5 working days (DHL) | 3 working day (DHL Express) |
| Europe (EU) | 3-5 working days (UPS Standard) | 3 working days (DHL Express) |
| Europe (Non-EU) | 11-14 working days (standard delivery) | 3-4 working days (UPS Standard) |
| Japan | 2-3 working days (Yamato Standard Home Delivery) Shipping to remote locations may take longer | |
| Taiwan, Singapore, South Korea | 4-5 working days (FedEx Economy) | |
| Australia, New Zealand, Pacific Islands | 6-8 working days (FedEx Economy) | 3 working days (DHL Express) |
| Rest of Asia, India | 7-9 working days (FedEx Economy) | 3 working days (DHL Express) |
| USA | 2-3 working days (UPS Ground / USPS) | 3 working days (UPS 3-Day) 2 working days (UPS 2-Day) |
| Canada | 6-8 working days (UPS Canada Standard) | |
| Central and South America | 4-15 working days | |
| Middle East, North Africa | 6-12 working days (standard delivery) | 4-6 working days (DHL WPX) |
| Africa | Up to 4 weeks (standard delivery) | 4-6 working days (DHL WPX) |
| Russia | Not Supported, We Stand with Ukriane. |
Please Consut with our Return & Echange Page.
you can change your shipping address at checkout or in your account settings. If you have already placed an order, you may need to contact us or cancel the order and repurchase with the correct address.
- Go to Store> Orders and click on the order you want to track.
Check the Order Status column to see the current status of your order. You can also view the order details by clicking on View Order. - If the order has been shipped, you may see a tracking number and a tracking link provided by the seller or the shipping company. You can click on the link to track your shipment on their website.
- If you don’t see a tracking number or a link, you can contact us to ask for more information about your shipment.
To receive customer support for ZHCSolar, you have a few options. You can:
- Search the ZHCSolar documentation for answers to common questions and issues.
- Contact ZHCSolar directly via contact form or email (support@zhcsolar.com).
you can change your shipping address at checkout or in your account settings. If you have already placed an order, you may need to contact us or cancel the order and repurchase with the correct address.
We can send products all over the world, as long as Delivery Service are available in your area.
This depends on the order and number of items, and we try to send the items in the smallest package possible.