Contact us
Support Line: (917)-999-5849 WhatsApp: (917)-999-5849
Support Mail: support@zhcsolar.com fromsouthland@hotmail.com
Business Inquiry: sales@zhcsolar.com
120 E 70TH ST 10021
NEW YORK
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
ZHCSolar offers free shipping worldwide in many countries. In other areas, shipping costs apply.
Where are the orders shipping from?
The order Stock and Dispatched from 3 Main Warehouse in USA, HONGKONG, China
Which payment methods are accepted in the Online Shop?
We accept the following payment methods:
Credit card
Debit card
Direct bank transfer services
PayPal
Stripe
How long will delivery take?
The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Some Standard Delivery shipments cannot be tracked.
| SHIPPING | Standard Delivery | Express Delivery* |
| Germany | 5 working days (DHL) | 3 working day (DHL Express) |
| Europe (EU) | 3-5 working days (UPS Standard) | 3 working days (DHL Express) |
| Europe (Non-EU) | 11-14 working days (standard delivery) |
3-4 working days (UPS Standard) |
| Japan | 2-3 working days (Yamato Standard Home Delivery) Shipping to remote locations may take longer |
|
| Taiwan, Singapore, South Korea | 4-5 working days (FedEx Economy) |
|
| Australia, New Zealand, Pacific Islands | 6-8 working days (FedEx Economy) |
3 working days (DHL Express) |
| Rest of Asia, India | 7-9 working days (FedEx Economy) |
3 working days (DHL Express) |
| USA | 2-3 working days (UPS Ground / USPS) |
3 working days (UPS 3-Day) 2 working days (UPS 2-Day) |
| Canada | 6-8 working days (UPS Canada Standard) |
|
| Central and South America | 4-15 working days | |
| Middle East, North Africa | 6-12 working days (standard delivery) |
4-6 working days (DHL WPX) |
| Africa | Up to 4 weeks (standard delivery) |
4-6 working days (DHL WPX) |
| Russia | 18-22 working days (standard delivery) |
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What exactly happens after ordering?
Once you have checked out your order, you should receive an e-mail from PayPal, Credit Card Issuer or Stripe confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
Do I receive an invoice for my order?
Our webshop is dedicated to consumers, so you shall receive an invoice after your payment for the order has been successful.
Send us an email
The ZHCSolar Customer Care team is dedicated to making your online buying as convenient as possible. If you have product sales questions or need help with a recent order, please send us an email.
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