Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
If you have a defective item or have received a wrong product, you may return your order for an exchange or a refund.
Return or exchange can only apply to items that are still within our 15 Days Return period (Start from Confirm received date). We will not be able to issue any refund or exchange for any orders that are past the 15 Days Guarantee period.
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and labels, and mail your return to the following address:
Attn: Returns (Order Number)
365 Days up to the Quality of the Exchange or Refund
If there are quality problems in some categories of products, you can get a refund or exchange up to 365 days. You can contact us to learn if the product is in this category.
Note: Due to its nature and intended use, Some products are not coved in this warranty period, please refer to specific product page details and contact us.
We ZHCSolar as Seller will account for the Return Shipping fees to any Domestic Warehouse we use during the return policy covered period (15 Days). Oversea Shipping Fee (if occur) will account by the Buyer.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least _7_ days from the receipt of your item to process your return.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Always contact us first:
Most of the issues with Products can be resolved with simple troubleshooting. Our customer support team is very knowledgeable and have years of experience to assist you with troubleshooting your Products.
Email us: firstname.lastname@example.org
If you have any questions concerning our return policy, please contact us at: