If you have a defective Item or have received a wrong product, you may return your order for an exchange or a refund.

Return or exchange can only apply to items that are still within our 15 Days Return period (Start from Confirm received date). We will not be able to issue any refund or exchange for any orders that are past the 15 Days Guarantee period.


Here are the guidelines for Return and Exchange:

Always contact us first:
Most of the issues with Products can be resolved with simple troubleshooting. Our customer support team is very knowledgeable and have years of experience to assist you with troubleshooting your Products.

Email us: support@zhcsolar.com